Chattanooga, Tenn.-based Unum, in an effort to serve its Spanish-speaking customers, created customized employee education and enrollment materials, added bilingual call centers and is providing on-claim support.
Unum says its contact centers have seen a dramatic increase in calls to the Spanish line. To help meet the demand, the company recently added a bilingual call center at its Worcester, Mass., location. Contact centers located in Chattanooga, Tenn., Portland, Maine, and Glendale, Calif., currently employ bilingual employees, and Worcester will now play a significant role in the company’s Hispanic initiative.
Unum’s Glendale office will begin processing all new short term and long term disability claims for Spanish-speaking customers.
More than a dozen bilingual benefits specialists with an average of 12 years experience at Unum will implement the initiative.
Source: Unum
Topics Employee Benefits
Was this article valuable?
Here are more articles you may enjoy.
Virginia’s New Gun Laws Challenged by Some Local Prosecutors and Lawsuits 
Mississippi Insurance Dept. Top Examiner Named in $90M Credit Union Theft Suit 
Intersecting Risks and the Future of Construction Insurance 
North Carolina Becomes First State to Pass Outright Ban on Litigation Financing 
