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The Tennessee Department of Commerce and Insurance returned more than $8 million to policyholders in 2021 through mediation between consumers and insurance companies, the department announced this week.

The department investigated and mediated some 2,900 complaints by policyholders, which resulted in previously denied claims being overturned and additional benefits paid, TDCI said in a bulletin.

“Consumers often feel frustrated and overwhelmed dealing with insurance-related issues. I want to assure them that our dedicated Consumer Insurance Services team is ready to assist at all times,” said TDCI Assistant Commissioner Bill Huddleston. “Consumers should remember that filing a complaint is always an option when they feel a claim has been unjustly denied, or if they have questions or concerns about their insurance policies.”

The news release did not list the insurance companies involved or the types of claims.

Topics Claims