Resolving conflict in the workplace will be the topic presented by Susan Granata, president of the Florida SunCoast Chapter of the Chartered Property and Casualty Underwriters during the group’s April 17 meeting in Tampa, Fla.
Granata, who is director of agency development for Bouchard Insurance, will focus on skills needed for effective conflict resolution, understanding your own conflict style and explore applications with case studies.
Granata is an expert in strategic improvement projects and value-added services. Prior to joining Bouchard, for 14 years Granata was a corporate trainer, senior underwriter, senior marketing analyst and project coordinator with Allstate Insurance Co.
To make reservations to attend the meeting contact Robert Magann, (813) 615-5222, ext. 43910, or robert.magann@usaa.com.
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