East News 鈥� April 15
“Right on the mark. Problem is that the insurance companies think the agency system would do better to fire all CSR’s and use their call center leaving just producers to sell. Sorry, I’m not buying their story. My agency has the relationship with the client, the company doesn’t, and my CSR’s are the reason for the continued relationship. I’m not in this business just to sell policies. I’m in this business to provide professional consultation on insurance. To assist my clients with making informed decisions to best meet their needs, not the desires of the company to have lots of policies issued for them to make money on.”
鈥� Kelsey Wood, Roseburg, Ore.
Topics Agencies
Was this article valuable?
Here are more articles you may enjoy.
5 Years After Surfside Collapse: Safer Condos, More Transparency for Underwriters 
Wanted: War-Zone Divers to Scrape Barnacles From Ships in Persian Gulf 
Capital Factory CEO Killed in Private-Jet Crash in Texas 
California Homeowners Insurance Costs Still 41% Below National Average, Report Shows From This Issue
