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In the TMPAA survey, respondents were asked to rate 13 carrier attributes in terms of their importance to a successful program. After identifying the most important carrier attributes, administrators were then asked to rate their top three carriers in terms of (a) underwriting appetite for the program, (b) speed to market – how quickly a program generates business, (c) underwriting knowledge for segment or niche, (d) flexibility of underwriting guidelines, (e) responsiveness to referrals outside of underwriting guidelines, (f) referral submission turnaround time, (g) risk engineering (safety and loss prevention) services, and (h) claims management reputation. The chart below shows the composite ranking based on the average of the values provided by respondents.