Homeowners insurance rates are rising at a pace not seen in more than a decade, so more customers are asking...
J.D. Power customer satisfaction News
Although Berkshire Hathaway’s Warren Buffett and Ajit Jain told investors last month that GEICO is playing catch-up with Progressive to...
Rate increases do not necessarily erode customer satisfaction with auto insurers, according to the J.D. Power 2024 U.S. Auto Insurance...
Calling the trend “worrying,” J.D. Power’s new property claims satisfaction report indicated that insurers’ digital tools to speed the claims...
Spurred by a combination of financial hardship, a decrease in miles driven and a general lack of awareness of the...
U.S. auto insurance consumers are quite happy about their coverage, and a growing shift to direct-to-consumer models has driven much...
Record high customer satisfaction among auto insurance customers is clearly good news for customers, especially at a time when their...
Most insurance organizations have historically built strategic plans around a few core tenets: 1) increasing sales (market share and growth);...