Customer Service Archives - ΎΕΙ« /topics/customer-service/ ΎΕΙ« delivers the latest business news for the Property/Casualty insurance industry Wed, 20 Aug 2025 12:47:33 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 /app/uploads/2015/12/cropped-insurancejournal-32x32.jpg Customer Service Archives - ΎΕΙ« /topics/customer-service/ 32 32 How to Keep Small Business Insurance Customers From Jumping Ship /news/national/2025/08/21/836379.htm Thu, 21 Aug 2025 05:00:55 +0000 /?p=836379 With Digital Channels Insurers Impress Shoppers but Not Existing Customers /news/national/2023/05/25/722156.htm Thu, 25 May 2023 04:21:23 +0000 /news/national/2023/05/24/722156.htm Call Center Humans vs. Automation: How to Make Inertia Work for Firms and Customers /news/national/2021/08/24/628453.htm Tue, 24 Aug 2021 12:33:49 +0000 /?p=628453 How to pick an E&S carrier: Four characteristics to look for /uncategorized/2021/06/16/618850.htm Wed, 16 Jun 2021 17:57:29 +0000 /?p=618850 1 Simple Step to Lose Customers if That’s What You Want /blogs/academy-journal/2019/09/25/541011.htm Wed, 25 Sep 2019 12:00:19 +0000 /?p=541011 11 Ways to Balance Technology with Personal Touch to Engage Customers /news/national/2018/08/21/498732.htm Tue, 21 Aug 2018 15:44:09 +0000 /?p=498732 A Few More Thoughts About Assignments of Benefits /blogs/academy-journal/2018/06/20/492591.htm Wed, 20 Jun 2018 12:00:20 +0000 /?p=492591 In a Switch, Live Operator Answers Phones at Oklahoma Work Comp Commission /news/southcentral/2018/03/06/482498.htm Tue, 06 Mar 2018 17:10:53 +0000 /?p=482498 Do You Remember Before You Knew Insurance? /blogs/academy-journal/2017/09/20/464808.htm Wed, 20 Sep 2017 12:00:42 +0000 http://www.insurancejournal.com/?p=464808 Allstate To Create 2,250 Jobs With North Carolina Expansion /news/southeast/2017/08/11/460837.htm Fri, 11 Aug 2017 11:42:51 +0000 /?p=460837 American Claims Management Selected by National Unity to Enhance Customer Service and Improve Results /services/newswire/2015/07/07/373537.htm Tue, 07 Jul 2015 07:00:36 +0000 /?p=373537 Top Insurance CSRs by State for 2013 /news/national/2013/06/04/294162.htm Tue, 04 Jun 2013 09:15:48 +0000 /?p=294162 Assurant Specialty to Hire Up to 100 Workers in Gwinnett County, Ga. /news/southeast/2012/05/23/248638.htm Wed, 23 May 2012 16:43:01 +0000 /?p=248638 Applied Systems Buys CSR24 Agency Systems Firm Artizan /news/national/2011/03/31/192532.htm Thu, 31 Mar 2011 14:46:00 +0000 /?p=192532 21st Century Insurance Recognized for Good Customer Service /news/west/2011/03/01/188471.htm Tue, 01 Mar 2011 16:01:04 +0000 /?p=188471 Be Fair to CSRs /magazines/mag-features/2010/11/01/160321.htm Sun, 31 Oct 2010 00:00:00 +0000 /?p=160321 Be Fair to CSRs /magazines/mag-features/2010/11/01/160339.htm Sun, 31 Oct 2010 00:00:00 +0000 /?p=160339 Be Fair to CSRs /magazines/mag-features/2010/11/01/160378.htm Sun, 31 Oct 2010 00:00:00 +0000 /?p=160378 Be Fair to CSRs /magazines/mag-features/2010/10/18/160277.htm Sun, 17 Oct 2010 00:00:00 +0000 /?p=160277 Be Fair to CSRs /magazines/mag-features/2010/10/18/160290.htm Sun, 17 Oct 2010 00:00:00 +0000 /?p=160290 Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy /magazines/mag-features/2010/10/18/160312.htm Sun, 17 Oct 2010 00:00:00 +0000 /?p=160312 Home Insurance Customer Satisfaction Declines But ‘Bundlers’ Happy /news/national/2010/10/05/113806.htm Mon, 04 Oct 2010 00:00:00 +0000 /?p=113806 For Award Winning CSR, Going ‘Above and Beyond’ is Part of the Job /magazines/mag-features/2010/10/04/160217.htm Sun, 03 Oct 2010 00:00:00 +0000 /?p=160217 North Carolinian Wins Insurance Customer Service Rep Honor /news/national/2010/09/28/113596.htm Mon, 27 Sep 2010 00:00:00 +0000 /?p=113596 Extraco Insurance’s Daniel Named Customer Service Rep of the Year /news/southcentral/2010/08/16/112478.htm Sun, 15 Aug 2010 00:00:00 +0000 /?p=112478 Lapre Scali & Co.’s Ishikawa Named Outstanding CSR /news/west/2010/08/02/112067.htm Sun, 01 Aug 2010 00:00:00 +0000 /?p=112067 Boldt Named Texas Accredited Customer Service Rep. of the Year /news/southcentral/2010/06/24/111047.htm Wed, 23 Jun 2010 00:00:00 +0000 /?p=111047 Oregon Insurance Industry To Recognize Customer Service Reps /news/west/2010/06/10/110642.htm Wed, 09 Jun 2010 00:00:00 +0000 /?p=110642 PIA National Names Russell Agent of the Year; Tahaney CSR of the Year /news/national/2010/03/24/108430.htm Tue, 23 Mar 2010 00:00:00 +0000 /?p=108430 Study: Auto Claims Customer Satisfaction Up /magazines/mag-features/2009/11/15/159005.htm Sun, 15 Nov 2009 00:00:00 +0000 /?p=159005