Chubb, AIG, and Amica lead other insurers in J.D. Power’s assessment of customer satisfaction for home insurance, but the consumer...
customer satisfaction News
Trust impacts customer satisfaction, loyalty and brand advocacy more than other factors when small businesses choose a commercial insurance provider....
Small businesses across the U.S. are increasingly satisfied with the products and services they receive from their commercial insurance providers....
Insurance carriers and agents may want to pay more attention to small business insurance customers, especially those with commercial auto...
In the digital age, service center operations, including call centers and help desks, are increasingly important to organizations for interacting...
Almost half (48%) of business insurance buyers say their trust in insurance has increased since the start of the pandemic,...
During the COVID-19 pandemic, auto insurers have returned more than $18 billion in premiums to address the drastic reduction in...
What’s worse: An incident that caused an insurance claim or the claims process itself? Ask a policy holder who has...
Between the devastating wildfires in California and the destructive forces of Hurricanes Florence and Michael on the East Coast earlier...
Homeowners insurance companies are faring rather well when it comes to customer satisfaction. Consultants at J.D Power think the carriers’...