Operations Archives - 九色 Research https://www.claimsjournal.com/research/research-topics/operations/ Insurance Whitepapers, Research, Webinars, Surveys Thu, 26 Dec 2024 22:45:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 Artificial Intelligence, Insurers and Insurance Agents /research/research/artificial-intelligence-insurers-insurance-agents/ Tue, 09 Apr 2024 22:23:59 +0000 /research/?post_type=research&p=20236 Generative AI applications are making many tasks easier while at the same time creating uncertainty. This session is designed to help relieve some of that uncertainty. What: Training + Q&A Length: 1 Hour Watch now as Tom Wetzel breaks down how we can use current generative AI tools to better serve our customers. Instructed by: … more

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Generative AI applications are making many tasks easier while at the same time creating uncertainty.

This session is designed to help relieve some of that uncertainty.

What: Training + Q&A
Length: 1 Hour

Watch now as Tom Wetzel breaks down how we can use current generative AI tools to better serve our customers.

Tom Wetzel
Instructed by: Tom Wetzel

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Talent Magnets: Carriers That Employees Love to Work For /research/research/talent-magnets-carriers-that-employees-love-to-work-for/ Wed, 30 Dec 2020 16:50:23 +0000 /research/?post_type=research&p=17121 What is it about Acuity Insurance, Pinnacol Assurance, Metromile, PURE Group, and Sentry that makes each a top notch company to work for?聽 Carrier Management’s editor, Susanne Sclafane, interviewed executives at each insurer to determine what makes the employees love their work, their culture, the benefits and more. Make your company, department, or team a … more

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What is it about Acuity Insurance, Pinnacol Assurance, Metromile, PURE Group, and Sentry that makes each a top notch company to work for?聽 Carrier Management’s editor, Susanne Sclafane, interviewed executives at each insurer to determine what makes the employees love their work, their culture, the benefits and more.

Make your company, department, or team a great one to work for in 2021 with these great insights.

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Is InsurTech Overrated? How the Insurance Ecosystem Views Innovation /research/research/is-insurtech-overrated-how-the-insurance-ecosystem-views-innovation/ Tue, 22 Dec 2020 21:10:43 +0000 /research/?post_type=research&p=17103 During a Virtual Roundtable hosted by Carrier Management in late October of 2020, four innovation experts delved into questions about the industry’s overall track record on disruptive and incremental innovation efforts, the ROI of innovation for individual firms, and also provided their takes on exactly what innovation means to them. This article offers a recap … more

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During a Virtual Roundtable hosted by Carrier Management in late October of 2020, four innovation experts delved into questions about the industry’s overall track record on disruptive and incremental innovation efforts, the ROI of innovation for individual firms, and also provided their takes on exactly what innovation means to them.

This article offers a recap of the following topics discussed:

  • Is Insurance Innovation Overrated
  • Betting on Breakthrough Innovation
  • Potential Industry Disrupter Insurance-as-a-Service
  • Insurance Industry Ripe for Human-Centered Innovation
  • InsurTech vs. Incumbents Trends to Watch

Roundtable Participants:

Jeffrey Bohn,聽Chief Research and Innovation Officer, Swiss Re Institute
Phil Edmundson, Founder and Chief Executive Officer, Corvus Insurance
Chetan Kandhari, Chief Innovation and Digital Officer, Nationwide
Asha Vellaikal, Managing Director and Global Head of Digital Labs, Marsh

Moderated by:
Mike Fitzgerald, Principal Analyst, Insurance, CB Insights

Guest Editor:
David Bradford, Principal, Iosis Consulting

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2020 Premium Finance Directory /research/research/2020-premium-finance-directory/ Mon, 09 Nov 2020 21:34:44 +0000 /research/?post_type=research&p=14787 Welcome to 九色’s 2020 Complimentary Premium Finance Directory, a comprehensive listing of premium finance companies able to assist agents and brokers with their clients’ financing needs. Each listing includes a brief description and link directly to the company site for ease in locating the best match for specific financing needs.

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Welcome to 九色’s 2020 Complimentary Premium Finance Directory, a comprehensive listing of premium finance companies able to assist agents and brokers with their clients’ financing needs. Each listing includes a brief description and link directly to the company site for ease in locating the best match for specific financing needs.

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2020 The Mutual Factor /research/research/2020-the-mutual-factor/ Fri, 25 Sep 2020 15:21:34 +0000 /research/?post_type=research&p=16932 How Performance, Structure, and Focus Set Mutual Insurance Companies Apart

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This new report, produced by NAMIC and AON, evaluated nearly 30 performance metrics for mutual insurance companies in 2019 compared to other insurer categories and assessed the impact of ratings agency criteria on mutuals. In recognition of the unparalleled circumstances facing the insurance industry as the result of the COVID-19 pandemic, the new Mutual Factor report also analyzed performance metrics for the first two quarters of 2020 and looked at how thought leaders perceive the mutual industry.聽The study includes a comprehensive analysis of the performance of more than 600 insurers under AM Best’s Credit Rating Methodology framework.

The Mutual Factor report also surveyed 22 industry executives across the country from mutual insurance companies reflecting different sizes and lines of business to gain perspective on what challenges the industry currently faces and will face in the future.

We thank NAMIC for sharing this comprehensive report with our audience.

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PwC CEO Survey: Insurance Trends 2019 /research/research/pwc-ceo-survey-insurance-trends-2019/ Mon, 15 Apr 2019 15:41:30 +0000 /research/?post_type=research&p=15816 We thank PwC for sharing the insurance portion of their聽22nd CEO Survey trend series with our audience.聽 As shown by responses from 140 insurance industry leaders taking part in PwC’s 22nd Annual Global CEO Survey, initial trepidation over digital transformation is turning into optimism. This report explores the progress made and challenges faced by insurers … more

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We thank PwC for sharing the insurance portion of their聽22nd CEO Survey trend series with our audience.聽 As shown by responses from 140 insurance industry leaders taking part in PwC’s 22nd Annual Global CEO Survey, initial trepidation over digital transformation is turning into optimism.

This report explores the progress made and challenges faced by insurers embracing digital transformation.聽 PwC concludes with five essential priorities for the c-suite to consider as initiatives continue in 2019.

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State of the P&C Insurance Industry 2019: Chris Burand /research/research/state-of-the-pc-insurance-industry-2019-chris-burand/ Wed, 10 Apr 2019 15:29:41 +0000 /research/?post_type=research&p=14580 New! We've got Chris Burand's "must-read" 2019 state of the property/casualty insurance industry and his forecast for the industry and independent agents.

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Purchase Today! Now in its 22nd year of publication, highly-respected and outspoken insurance agency and industry consultant Chris Burand shares his “must-read” annual state of the property/casualty insurance industry report with his forecast for the industry and independent agents.

The following topics are covered:

  • Components of profitability
  • Rate Adequacy and underwriting discipline
  • Balance sheet issues
  • Carrier solvency
  • Premium growth
  • Excess and surplus markets
  • P & C industry forecast
  • Benefits insurance trends
  • Independent insurance agency trends

Read what matters most to you from this 51 page report covering expert insights into the property casualty industry.

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2019 Agency Salary Survey /research/research/2019-agency-salary-survey/ Mon, 04 Mar 2019 18:05:58 +0000 /research/?post_type=research&p=15753 This report is a must whether you’re seeking employment or the person in charge of recruiting. With results from 800 active employees in the insurance agency industry, gain direct insights from our audience today. This year’s 11-page salary survey includes: Average agency salary by position, gender, region, experience Average size of book being managed by … more

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This report is a must whether you’re seeking employment or the person in charge of recruiting. With results from 800 active employees in the insurance agency industry, gain direct insights from our audience today.

This year’s 11-page salary survey includes:

  • Average agency salary by position, gender, region, experience
  • Average size of book being managed by agents
  • Satisfaction report of benefits and compensation
  • Strategies planned by owners/management for 2019

And more…

Managing your talent is critical in the current environment.聽 Read this report to find out what is most important to your employees.聽 Gain insights into compensation and benefits and what the competition is offering to assist you in planning and maintaining your talent management strategy.

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Big Business Bias: Employment Discrimination and Sexual Harassment at Large Corporations /research/research/big-business-bias-employment-discrimination-and-sexual-harassment-at-large-corporations/ Thu, 17 Jan 2019 15:14:33 +0000 /research/?post_type=research&p=15675 Big Business Bias is an analysis of individual and class action cases alleging workplace discrimination.聽 It covers private lawsuits brought in federal or state court as well as cases brought with the involvement of the Equal Employment Opportunity Commission (EEOC) and the U.S. Labor Department’s Office of Federal Contract Compliance Programs (OFCCP). Download this report … more

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Big Business Bias is an analysis of individual and class action cases alleging workplace discrimination.聽 It covers private lawsuits brought in federal or state court as well as cases brought with the involvement of the Equal Employment Opportunity Commission (EEOC) and the U.S. Labor Department’s Office of Federal Contract Compliance Programs (OFCCP).

Download this report for list of companies with highest disclosed discrimination penalties, repeat offenses, largest individual penalties, analysis of penalty by type and more.

We thank聽Corporate Research Project of Good Jobs First for sharing the release of this new report with our audience.

“It is dismaying that more than half a century after the passage of the Civil Rights Act of 1964 there is still so much discrimination. Figuring out how to eliminate institutional racism, sexism and other forms of bias is a daunting
task. Yet part of the solution is to make sure that instances of abuse are not kept secret.” –聽Philip Mattera

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Report to the Nations: 2018 Global Study On Occupational Fraud and Abuse /research/research/report-to-the-nations-2018-global-study-on-occupational-fraud-and-abuse/ Thu, 10 Jan 2019 20:53:50 +0000 /research/?post_type=research&p=15663 The Association of Certified Fraud Examiners has compiled detailed information about occupational fraud* into five critical areas: The methods by which occupational fraud is committed The means by which occupational frauds are detected The characteristics of the organizations that are victimized by occupational fraud The characteristics of the people who commit occupational fraud The results … more

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The Association of Certified Fraud Examiners has compiled detailed information about occupational fraud* into five critical areas:

  • The methods by which occupational fraud is committed
  • The means by which occupational frauds are detected
  • The characteristics of the organizations that are victimized by occupational fraud
  • The characteristics of the people who commit occupational fraud
  • The results of the cases after the frauds have been detected and the perpetrators identified

*Occupational fraud鈥攆raud committed against the organization by its own officers, directors, or employees鈥攃onstitutes an attack against the organization from within, by the very people who were entrusted to protect its assets and resources.

This 80-page report is based upon the analysis of 2,690 cases of occupational fraud occurring between January 2016 and October of 2017, across 125 countries and 23 industries.

We thank ACFE for sharing the 10th edition of The Report to Nations with our audience.

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Executives Predict The Future of Insurance /research/research/executives-predict-the-future-of-insurance/ Tue, 28 Nov 2017 02:31:54 +0000 /research/?post_type=research&p=14829 The editors of Carrier Management recently surveyed property/casualty insurance industry executives to ask: What major changes do you see on the horizon for the property/casualty insurance industry in the next 10 years? What will insurance companies, insurance leaders, the industry and its workforce look like in the next decade? What risks will they insure? How … more

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The editors of Carrier Management recently surveyed property/casualty insurance industry executives to ask:

What major changes do you see on the horizon for the property/casualty insurance industry in the next 10 years? What will insurance companies, insurance leaders, the industry and its workforce look like in the next decade? What risks will they insure? How will insurance products and services be distributed?

Nine InsurTech leaders, five traditional carrier CEOs, six more P/C carrier executives and another half-dozen experts with ties to the insurance industry (service providers, investors and legal advisers) responded, sharing their visions of what’s on the horizon between 2017 and 2027.

In the attached report, we have published the lightly edited responses from each of the executives of incumbents, InsurTech founders and the remaining respondents.

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九色 August 7 2017 Issue Featuring Top 100 Agencies Ranking /research/research/insurance-journal-august-7-issue-featuring-top-100-agencies-ranking/ Wed, 09 Aug 2017 20:40:20 +0000 /research/?post_type=research&p=14614 Inside this Issue Top 100 Agencies and Partnerships This issue marks the 13th annual publication of 九色’s Top 100 Agencies special report. The Top 100 Agencies, ranked by 2016 total property/casualty revenue, represent the nation’s leader in the independent agency world. Also included in this special report are the nation’s Top 20 Agency Partnerships. … more

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Inside this Issue

Top 100 Agencies and Partnerships

This issue marks the 13th annual publication of 九色’s Top 100 Agencies special report. The Top 100 Agencies, ranked by 2016 total property/casualty revenue, represent the nation’s leader in the independent agency world. Also included in this special report are the nation’s Top 20 Agency Partnerships.

Risks of Adventure Recreation

Ziplining and rock climbing are quickly replacing traditional sight-seeing and beachcombing when it comes to vacation spots, some experts say. Travelers and individuals want more adventure in their often safe and secure lives. This report touches on how risk experts are handling this new trend in the recreation and leisure world.

Tony Markel on the 5 P’s

Anthony (Tony) Markel is a legend in the property/casualty world. Markel was the driving-force behind turning the Markel Corp., a company once focused on long-haul trucking with a net worth of about $6 million, into a global insurance organization with total revenue of more than $14 billion today.

The Competitive Advantage

Selling insurance is different than buying insurance and nothing reveals that stark difference more than sitting on the other side of the desk, Chris Burand writes in this month’s column. Agents, brokers and carriers need to see through the eyes of the consumer, especially when it comes to insurance application questions.

And more! Download the full issue now.

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九色’s Top 100 Independent Property/Casualty Agencies List 2017 /research/research/insurance-journals-top-100-independent-propertycasualty-agencies-2017/ Tue, 08 Aug 2017 15:39:06 +0000 /research/?post_type=research&p=14611 Just released: 九色’s exclusive Top 100 Independent Property/Casualty Agencies report. The Top 100 list is ranked by total property/casualty agency revenue for 2016 and comprises only those agencies whose business is primarily retail, not wholesale. This report also features the nation’s Top 20 Agency Partnerships. This list includes agency groups such as aggregators, clusters, … more

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Just released: 九色’s exclusive Top 100 Independent Property/Casualty Agencies report.

The Top 100 list is ranked by total property/casualty agency revenue for 2016 and comprises only those agencies whose business is primarily retail, not wholesale.

This report also features the nation’s Top 20 Agency Partnerships. This list includes agency groups such as aggregators, clusters, networks and franchise organizations, all of which play an important role in the independent agency system today.

Additionally this report includes a listing of the nation’s Top 20 Bank Holding Companies and Top 20 Banks in Insurance ranked by 2016 insurance brokerage fee income.

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101 Sales, Marketing & Agency Management Ideas 2016 /research/research/101-sales-marketing-management-ideas-2016/ Fri, 14 Jul 2017 13:33:19 +0000 /research/?post_type=research&p=14595 九色’s annual compilation of the best ideas from and for the insurance industry. Compiled by Editor Andrea Wells.

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九色’s annual compilation of the best ideas from and for the insurance industry. Compiled by Editor Andrea Wells.

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2017 MarshBerry Organic Growth Trends Report /research/research/2017-marshberry-organic-growth-trends-report/ Fri, 02 Jun 2017 22:55:09 +0000 /research/?post_type=research&p=14586 2017 MarshBerry Organic Growth Trends Report The goal of MarshBerry’s 2017 Organic Growth Study is to identify organic growth trends, as well as to provide insight into the relationship between talent acquisition and sales performance management and determine any differences between “high growth” and the “average” of all responding agencies. 2017 findings include: The West … more

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2017 MarshBerry Organic Growth Trends Report

The goal of MarshBerry’s 2017 Organic Growth Study is to identify organic growth trends, as well as to provide insight into the relationship between talent acquisition and sales performance management and determine any differences between “high growth” and the “average” of all responding agencies.

2017 findings include:

  • The West and the Southwest regions experienced the highest economic growth compared with other regions in the U.S. and outperformed the nation as a whole
  • With a steady but moderate growth in the market, a number of agencies are pushing towards niche and industry specialization
  • Producers under 40 years old generated 32% of new business for the average agency
  • When measuring the performance of new producers, average agencies focus more on commission dollars sold but not on the activity that will eventually drive the commission dollars sold
  • Over 90% of agencies that have greater than $20 million in revenue assign mentors to new producers

The four core chapters offer a market overview and outlook comparing average and high growth agencies.

Charts in each section provide information on:

  • Growth trends
  • Organic growth strategies
  • Staff & productivity
  • Producer development and performance measurement

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